“I just wanted to write you a note to tell you thank you for all of your patience, understanding and kindness..
…I was reading over the correspondence between us this past few months and I took note of how well you handled my repetitive questions, and rambling. You handled them with professionalism and dignity.
I’m sure you have to deal with a lot of people on a daily basses with regard to this type of ‘sensitive’ matter. but I wanted to say thank you! You have been fantastic. I honestly cant say thank you enough. for the time and care you took with me!”